Shipping Information
At Zen & Spirit, Shipping costs vary depending on your location and the size of your order. You can view the exact shipping costs during the checkout process. We offer free shipping on orders that meet a specific threshold. We strive to process and dispatch your order as quickly as possible, while ensuring each item is handled with care and intention.
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Order Processing: Please allow 3-5 business days for us to prepare your order for shipment. This processing time is separate from the estimated delivery time.
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Estimated Delivery Times: Once your order has been shipped, the estimated delivery time is typically between 7-10 business days, depending on your location. Please note that holidays, unforeseen natural events, and global health situations may impact these timelines.
Pre-Ordered or Back-Ordered Items:
If your order includes pre-ordered or back-ordered items, we will ship all available items immediately. The remaining pre-ordered or back-ordered items will be shipped separately as soon as they become available. You will not incur any additional shipping fees for separate shipments.
Tracking Your Order:
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Upon dispatch, you will receive a confirmation email and/or SMS (if you provided a mobile number) containing a unique tracking ID and a link to track your package.
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You can easily monitor your order's journey on our dedicated [Tracking Page link] .
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Please allow 1-3 business days for the tracking information to become active.
Important: Address Accuracy
It is the responsibility of the customer to ensure that the shipping address provided at checkout is complete and correct. While we will do our best to accommodate address corrections, please contact our support team at [support@zenspirit.shop] as soon as possible with any address updates. Once an order is shipped, we cannot guarantee address changes.
Returns:
Customers are responsible for return shipping costs. Please review our comprehensive [Refund Policy link] for instructions on how to return an item.
Lost or Stolen Packages:
Zen & Spirit is not liable for packages that are lost or stolen after delivery confirmation. If your tracking information indicates that your package has been delivered, but you have not received it, please immediately contact the shipping carrier to initiate an investigation. You can find the appropriate contact information on our [Tracking Page link]. For any guidance on this process, our customer support team is available at [support@zenspirit.shop].