FAQ

Zen & Spirit - Frequently Asked Questions

General Questions

1. What is Zen & Spirit?
   Zen & Spirit is a brand dedicated to offering curated collections of spiritual jewelry and home décor, inspired by ancient traditions like Feng Shui, Tibetan culture, and Buddhist teachings. Our mission is to provide meaningful, ethically crafted items that support your journey towards balance, harmony, and inner peace. We believe in the power of intention and positive energy and strive to infuse these elements into every piece we create.

2. What kind of products do you offer?
   We offer a wide range of products, including:

   • Jewelry: Necklaces, bracelets, rings, and earrings featuring symbolic designs and meaningful gemstones.

   • Home Décor: Statues, incense holders, tapestries, wall art, and other decorative items designed to enhance your living space with positive energy.

   • Tools for Practice: Meditation cushions, prayer beads, singing bowls, and other items that support mindfulness and spiritual practices.

   • Gift Sets: Thoughtfully curated sets designed to provide a complete experience of specific traditions or intentions.

3. Where are your products made?
   We work with artisans and ethical suppliers from various regions, ensuring our products are created with respect for cultural heritage and sustainable practices. We prioritize quality craftsmanship and aim to source materials responsibly. The specific origin of each product is listed on its individual product page.

4. Are your products ethically sourced?
   Yes, we are committed to ethical sourcing practices. We work with artisans who share our values and strive to ensure fair wages and safe working conditions. We prioritize using sustainable materials whenever possible.

Product Specific Questions

1. What materials do you use in your jewelry?
   Our jewelry is crafted from a variety of materials, including sterling silver, gold-plated metals, natural gemstones, and wood. Specific materials for each piece are listed on the individual product pages. We also use high-quality cords and threads for bracelets and necklaces.

2. Do you use real gemstones?
   Yes, we use genuine gemstones in many of our jewelry pieces. These are natural stones, and as such, each may vary slightly in color and pattern. We clearly state on the product page if a gemstone is genuine or a high-quality simulated stone.

3. How do I care for my jewelry?
   To maintain the beauty of your jewelry, we recommend:

   • Avoid exposure to harsh chemicals, perfumes, and lotions.

   • Remove jewelry before showering, swimming, or exercising.

   • Store your jewelry in a dry, clean place, preferably in a jewelry box or pouch.

   • Clean gently with a soft cloth.

4. How should I care for my home décor items?
   Care instructions for home décor items vary depending on the material. Generally, we recommend:

   • Dust regularly with a soft cloth.

   • Avoid harsh chemicals or abrasive cleaners.

   • Keep items out of direct sunlight or extreme temperatures to prevent fading or damage.

   • Refer to the individual product page for specific care instructions.

5. Are the sizes accurate in the product descriptions?
   We strive to provide accurate sizing information for all products. Please carefully review the dimensions listed on the product page before placing your order. If you have any further questions, feel free to contact our customer service team.

6. Can I customize an order?
   At this time, we do not offer custom-made orders, however, we welcome feedback and suggestions for future collections. We are always looking to improve our offerings and to provide our customers with what they are seeking.

Order & Shipping Questions

1. How do I place an order?
   You can place an order directly through our website. Simply browse our collection, add your desired items to your cart, and proceed to checkout. You will be guided through the payment process.

2. What payment methods do you accept?
   We accept all major credit cards, PayPal, and other secure payment options.

3. How much is shipping?
   Shipping costs vary depending on your location and the size of your order. You can view the exact shipping costs during the checkout process. We offer free shipping on orders that meet a specific threshold.

4. Do you ship internationally?
   Yes, we ship internationally to many countries. Please refer to our shipping policy page for a list of countries we currently ship to and for shipping rates. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

5. How long will it take to receive my order?
   Shipping times depend on your location and the shipping method you choose. Once your order has been processed and shipped, you will receive a tracking number to follow your parcel’s progress. Typically, orders within the US take 3-7 business days to arrive. International orders can take 7-21 business days, depending on customs and location.

6. Can I track my order?
   Yes, once your order has been shipped, we will send you a tracking number by email, which will allow you to check on the status of your delivery.

7. What if my order arrives damaged?
   If your order arrives damaged, please contact our customer service team within 48 hours of delivery, providing photos of the damage and your order information. We will do our best to resolve the situation.

Returns & Exchanges

1. What is your return policy?
   We accept returns within 30 days of your order date if you are not completely satisfied with your purchase. The item must be unused and in its original packaging. Please refer to our return policy page for more detailed information and instructions on how to start a return.

2. Can I exchange an item?
   Yes, we allow exchanges within 30 days of your order date for items that are in new, unused condition and in the original packaging. Please contact customer service to start the exchange process. Please note that exchanges are subject to stock availability.

3. How do I start a return or exchange?
   To initiate a return or exchange, please contact our customer service team with your order number and the reason for your return or exchange. Our team will guide you through the process.

Other Questions

1. How can I contact customer service?
   You can contact our customer service team by email at [insert email address] or through the contact form on our website. We aim to respond to all inquiries within 24-48 hours.

2. Do you offer wholesale options?
   Yes, we do offer wholesale options. If you are a retailer interested in carrying our products, please contact us at [insert wholesale email] with your business information, and we will be happy to discuss the possibilities with you.

3. Do you have a physical store?
   Currently, Zen & Spirit is an online-only retailer. However, we participate in select markets and events and will always announce any pop-up locations on our website and social media channels.

4. How can I stay updated on new products and promotions?
   You can stay updated by signing up for our email list on our website and following our social media channels (insert social media links).